Fiber Build Process

Building fiber isn’t complicated, but it does take a lot of steps to complete bringing fiber internet service to your home. Here is a brief breakdown of the major steps in the process. If you would like to inquire where your order is in the process, please call your Retail Service Provider.

Customer Request

You’ve decided you’d like high speed fiber installed at your home or business. Contact a Retail Service Provider (RSP) to have a request made to the PUD on your behalf.

The RSP will enter your address into the PUD order entry site.

Design and Estimate

There are many factors that go into a fiber build design and estimate including, but not limited to, road, railway or river crossings, electrical pathway and existing fiber pathway and access. The quote provided will be the same to any RSP.

PUD engineers evaluate the requested build on a map and give a high level estimate. The RSP will return to you and check if you would like to proceed. If you give the go ahead an engineer will schedule an on site visit in order to refine the estimate.

The RSP will return to you with the refined build quote in order to get your okay to continue.

Contract Signing

Once you have given the RSP the go ahead on the refined build quote, the RSP signs a contract with the PUD for the service that is to be provided.

Once a contract is signed the PUD strives to have construction completed within sixty(60) days.

Construction

The RSP will obtain required hardware from the PUD to install at your location. This typically includes a box for the outside of the building to terminate fiber into, a jumper to run from the box to the switch and a PUD owned fiber switch.

Engineering will verify the RSP has installed everything correctly and our fiber technicians will hang the fiber and complete the necessary splicing.

Go Live

In the last step the PUD provisions the switch and lets the provider know that there should be service at your location. The RSP may still need to do final configurations on your end for traffic to start passing.

Once we are done calculating costs, the true cost of construction will be assessed to the RSP.